Our directors entered the commercial cleaning sector and after exhaustive research found an industry that commonly accepts a high churn of customer contracts, had low customer satisfaction, employees that were not engaged in either their company or committed to the interests of the client.
In an industry where 20% churn is seen as acceptable, we are setting out to change that. A bold and brave claim for a new company, but one that we are achieving.
We focus on you and your needs, your satisfaction and retention is paramount to us. Through our processes and people we will discuss your needs at length and then build a service around them. We offer a total commitment to the client.
Read more about how we do this through 'Our People'.
4serve has invested substantial resources, both management and financial, in building unique bespoke systems that are the core of our operational methods. This is a cloud-based system that everyone has access to, depending upon their role, and which integrates every aspect of the operation.
It allows us constant real-time access to daily and weekly cleaning reports and quality indicators, down to the detailed level of all items on every commercial cleaning schedule. This information can be shared with the client and ensures a swift response to any issues.
We can make mistakes! But in acting quickly to rectify any problem, we have always pleased clients with our response and commitment to putting any issues right quickly and efficiently.
Every cleaning contract we gain where we replace an incumbent competitor, the client has the same list of comments, complaints and reasons to seek a change of cleaning company:
‘We never see anyone from the company’
‘The operatives rarely see any manager and if they do, it is only a flying visit.’
‘The cleaning operatives don’t know, or care, who they are working for’.
‘We don’t know who to talk to in the cleaning company if we have any issues’.
‘Any comments or complaints take ages to resolve’.
‘We’ve never had any review to ensure we are happy with the service’.
‘Our only contact to resolve any issues is the supervisor on site’.
4serve is different. We are earning a great reputation because none of our clients has ever said these things about our service. We invest great effort in training people, engaging with them to create pride in 4serve and a commitment to the client’s cleaning needs.
The way we communicate isn't just about communication with our clients, it includes our staff. Through SmartServe, we can communicate effectively across all parties, this is what gives our service credibility over our competitors.
It's really caring that makes us different
Do you really get what you pay for? Is the cheapest cleaning quote the worst? How do you decide? Who can you rely upon?
In choosing us, you will be in very good company. We have very satisfied clients. We understand customer service. In fact we live and breathe it.
Running a business and getting staff to care as much as we do, is not easy.
We put an enormous amount of effort in motivating and caring for our staff so they really do care about giving your business the best possible service. Find our more about 'Our People'.
Simple to say, difficult to do, but we’ve proved it for many clients who now wouldn’t dream of going anywhere else.
Still not convinced? Take a look at what some our current clients say about the way we operate in 'Our Work'.
Yes, really! No empty promises about how wonderful our commercial cleaning services are – of course everyone promises you that to try and gain your business – it’s the WAY we work that is different.
We tailor our cleaning service to your precise needs, communicate professionally and regularly with you to address any concerns and have some revolutionary systems to monitor work on your site. These can also provide you with real time reports so you know what cleaning has been undertaken, by whom and when.
We also have a very different attitude and approach from most of the cleaning industry to employing our hundreds of staff. We work constantly to involve and motivate them and to get them to care about you and your premises. Our clients tell us that it works!
We really ARE different!
We have a range of unique cleaning solutions for Offices through our SmartServe and CleanIT services. Find out more.add_circle
From small shop to large shopping centre, we have all your cleaning needs covered. Our experience tells us this sector needs a specialist touch, and we can clean both interiors and exteriors.add_circle
We are specialists in Restaurant & Bar cleaning and can meet the high standards required by this sector. Services range from; front of house cleaning through to more specialist services like carpet cleaning and upholstery, including repairs and refurbishment.add_circle
We have experience across a number of types of leisure facility including swimming pools, gyms, sports clubs and function rooms. Services can be easily built around your needs and we can offer an immediate response to any issues.add_circle
We can carry out detailed consultations to better understand your cleaning needs. Our experience covers manufacturing, production and food production areas.add_circle
We offer cleaning services for all types of establishment including Schools, Colleges, Universities and Academies. Specialist services include various flooring types cleaning using our specialist equipment.add_circle
4serve offer commercial cleaning services across the north including Yorkshire, Northumberland, Lincolnshire and Humberside. Regional teams with contracts managers and area supervisors ensure we constantly monitor the standards of service. Our growing list of satisfied customers say we work very closely with them and have some very nice things to say about the way we work, read their testimonials in 'Our Work'.